Patient satisfaction has been defined as “fulfillment or meeting of expectations of a person from a service or product”. It has been argued that patients and their relatives expect good clinical care as well as good facilities during their visit to the hospital, and these may be useful markers of quality of care. In addition, Morris and colleagues highlight that “patient satisfaction” may also be a part of the “pay-for-performance metrics” and added incentives to hospitals.Customer satisfaction can be a complex process; numerous authors have discussed various theories about customer satisfaction in detail.Currently, when the patients higher dissatisfaction; some other authors have not found any association between gender and patient satisfaction. Apart from these factors, distance from the hospital, socioeconomic status, and duration of hospital stay were also associated with patient satisfaction. Another factor that has is considered important in patient satisfaction in the billing process. This forms a part of the “discharge process” and may be responsible for some of the delay in the process. Since, the discharge procedure is one of the last interactions with the health care setting; experience during this process may influence the overall patient satisfaction with the health care settings.
With this background, the present study was designed to assess the patient satisfaction in a tertiary care hospital in Mumbai (India) and the factors associated with patient satisfaction in these patients. We also wanted to evaluate the delay in discharge process, the factors associated with delay, and their association with overall satisfaction with the health care setting.
Home care Nurse - 9819873621 , 9594964310 , 9920945097 , 02225763323 , 3322,3228
JVLR Home care Nurse - 9619870016
Laboratory : 25763365, 25763366, 25763234
Homecare : 9769023328
E-mail : email@example.com
Powai : 022 25763479
JVLR : 9619870016
Nursing care is an integral part of the health-care system. Nurses play a vital role in promoting healthy lifestyle and self-care in the community. The facility will provide for highly skilled and well-trained nursing personnel for various medical care.
Following procedures would be covered under the home-care facility:
Post-discharge visit will be available at Hiranandani, Powai, Raheja Vihar, Nahar Amrit Shakti, Lake home, Ghatkopar, Kanjur Marg & Sakinaka. The home-care nursing facility can be availed by dialing the Home-care Nurse on 25763323 / 9819873621.
The Home-care facility of the laboratory would extend the phlebotomy services to the doorsteps of the patient. To avail of the facility one requires taking a telephonic appointment by dialing +91 9769023328 and requisitioning the tests. The hospital staff will give necessary instructions for the blood collection. For Laboratory Services & Collection Centre
The Department of Physiotherapy is managed by highly dedicated and well-trained team of therapists. The home-care service provided by the Physiotherapy department would include:
The homecare facility would be useful for the patients who need physiotherapy, but who cannot come to the hospital such as in case of paralytic patient (recent-onset stroke), post-surgery (knee-replacement, hip-replacement), very acute and severe back or joint pain and any other acute orthopaedic or neurological conditions.
*Nursing charges: Rs 100 (day), Rs 500 (night)
Phlebotomy charges: Rs 120
( * Procedures and laboratory tests would be charged separately)
Emergency: - 022 - 25763322 / 3323 / 3328 / 3271
Home care Nurse: - 022 - 25763323 / 9819873621 / 9920945097
Ambulance: - 022 - 25763328 / 3323
Laboratory: +91 9769023328