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Your personal doctor or the consultant doctor at this hospital has
arranged for you to be admitted for medical treatment. To begin
the process, you or a member of your family will need to meet our
Front office receptionist at the Multitask counter on Ground
level.
At the reception , the registration Form will have to be filled in
with necessary information ,which is very mandatory to enable us
to register you as a patient. A minimum deposit ( unless corporate
insured ) will be requested at the time of admission .. (open 24
hrs daily).
Room Bookings
Request for room change may be made at Front office at extension
3485/3486.
Your Personal belongings
Pack light when you come to the hospital for admission. You
will only require a few belongings such as : Slippers, Toiletries
like Soap ,toothbrush, toothpaste & Pair of changing clothes
Admission to the Hospital Section End
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Food services Department occupies a very important and crucial
position in the services area. We are there to ensure that all
patients admitted in the hospital are served wholesome and
nutritious food as per the medical requirement.
The food supplied to the patient’s is as important and vital as
the medical treatment that the patient receives, for quick and
complete recovery.
To ensure utmost health care and hygiene, patients are not
permitted to get food from outside the hospital, unless it is
specifically advised by the attending consultant and the
dietician. Fruits and fruit juices are however permitted from
outside.
Patient’s attendant can have their meals at the cafeteria situated
a the Ground floor. No food is permitted to be carried to the pt’s
room even if it is for attendant.
You will be visited daily by our dietician during your stay and
all your dietary needs will be monitored by her. She will be
available between 09.00am to 05.30pm daily except Sunday).
Dietary Services Section End
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Please do not keep valuables or excess amount of money with you.
We advise you to ask relatives to look after your valuables and
money as the hospital does not accept responsibility for loss or
damage to your possession.
Valuables Section End
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Day spaces have been created on the 4th & 5th Floors for the use
of ambulatory patients and relatives. These day spaces provide an
opportunity for patients to leave their confines of their room to
spend some time interacting with friends or relatives
Day Space Section End
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Financial arrangements for your hospital stay must be made prior
to or at the time of admission. Please decide which method of
payment you will use and make your preference known during or
before your admission. Normally, the responsibility for payment of
accounts will fall under one of the categories in the following
section.
Billing Section End
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In this case you are asked for a deposit based on the estimated
length of your stay at the hospital. This deposit is payable on or
before your admission. You will be given interim bills after every
two days and are requested to update your advance. The hospital
charges will be intimated by your doctor. All bills have to be
settled either through Demand Draft / Cash / Credit Card. The
hospital does not accept cheques.
Own Account Section End
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If your account is to be paid by your company, that is who are
availing please ensure that you bring with you a signed letter
from your sponsor clearly accepting responsibility for all medical
treatment. The hospital will provide treatment in the ward
specified by your company. Any deviations from the instructions
will be billed directly to the patient. Third Party Administrators
facility for the patients who are availing it should assure on the
admission counter about their sanctioned amount from the day of
their admission. You are advised that all payments made at the
Front office.
Sponsored Account / TPA Section End
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All toilets in the hospital are sanitized regularly for your
protection. Hot and Cold water facilities are available in
bathrooms. Nursing call facility also included in the toilets.
Attendants are requested not to use hospital toilets for washing
clothes and utensils.
Toilets Section End
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Preventive maintenance of all equipment in the room is routinely
and thoroughly done before admission of a new patient. If you need
any assistance regarding the television ,air conditioning, power
points, nurse call system, music system, plumbing or telephone in
your room, call on extension 3391. Please allow a response time of
20 minutes.
Maintenance Section End
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All mail, fax messages and packages will be delivered to you by
hospital staff during non-visiting hours only in the rooms and not
in I.C.U.
Mail Section End
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Facilities for individual room controls for A/C are available for
your comfort. Kindly make optimum use of the facility.
For Non-A/C rooms individual fans with regulators are available in
each room.
Air Conditioning Section End
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All private rooms are equipped with telephone service, which will
enable you to make calls internally inside the hospital. If you
wish to make local or STD/ISD calls please dial 9 for the operator
to connect you. As telephone facilities are not available in
Intensive Care Units , incoming calls cannot be connected.
Telephone Section End
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The ambulance is available for use by patients upon prior
notification for:
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Emergencies
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Transportation to other hospitals for tests not done here.
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In non-emergency cases, if ambulance service is needed, please
notify Social Worker at Extension 3399 , at least 1 hour prior to
requirement. Ambulance service is not available for outstation
trips.
Ambulance Services Section End
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A copy of the daily newspaper will be delivered to your room
between 08.30am to 09.30 am by the Contractual Hospital staff
which will be at an additional cost.
Newspapers Section End
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An Approval and order from your consultant doctor is required for
you to leave the hospital. After the doctor has conveyed his order
to the attending nurse, the Front office begins the process. Allow
2 hours for completing the formalities, after which a family
member may go to the Front office Multitask to settle the bill.
Discharged patients are advised not to stay in the hospital after
the discharge formalities are over. Hospital rooms are always
booked in advance, therefore we request that you make arrangements
to vacate the room prior to 12 noon. Staying beyond this time will
necessitate an additional charge. Your co-operation is requested.
Discharge Information Section End
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In our constant endeavor to improve services rendered, hospital
personnel will visit you everyday. We the hospital are keenly
interested in your experience as a patient a the Hospital. Please
complete the Feedback form that would be given to you at the time
of discharge. Your suggestions will help the hospital and its
staff to serve patients better.
Feedback and Redressal Section End
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Family Involvement
Family members and close friends are encouraged to be a part of
the care process, whenever appropriate. While family and loved
ones are encouraged to be involved in the care process, your
consultant doctor at the hospital and the nursing staff must give
permission for them to do so. Permission from the management is
also required to be with a patient either before or after normal
visiting hours.
In the rooms/wards only one attendant may stay with the patient
during the stay, where a long term pass is handed over.( which
needs to be flashed when demanded).
Visiting Norms
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Visiting Hours are : 05.00 pm to 07.00 pm
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Sundays & Public Holidays – 10.00am-12.am
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Evening: 05.00pm -07.00pm
Children below 07 yrs of age are not permitted. No visitors are
permitted at any other time. Only 2 visitors at a time are
permitted to visit the patient during visiting hours only. Nurses
may ask visitors to leave the room if the patient’s condition so
warrants or if hospital policies are not being observed.
Emergencies occur at any time, it is very important that easy and
quick access is available to Patient Rooms, Operation theatres and
I.C.U. The hospital therefore requests visitors - Not to stand in
the inpatient Lobby . Not to wait outside Operation Theatre /
I.C.U.
Visitor Information Section End
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Medical Treatment
Your consultant doctor at Dr L H Hiranandani Hospital is
responsible for your treatment while you are at the hospital. He
or she makes necessary arrangements for laboratory tests,
medications, diet and other special treatment.
Nursing Care
The nursing staff aims to provide each patient with the best
possible care. This care is planned and provided by a staff of
professionally trained nurses from Australia.
The nursing call button which is at your bedside can be used for
any kind of nursing attention. In case you have specific nursing
need, please call the Nursing Director from Monday to Saturday
09.00 am to 05.00 pm
Good health is what we all pray for.
Your continued good health depends on you your ability to
maintain a positive disposition and follow the exercise diet and
medication regimen prescribed. Make healthy living your priority
and good health will always be with you.
Pharmacy
All medications required by you during your stay at our hospital
is prescribed by your doctor and can be purchased from the
hospital pharmacy which is open 24 hours. The pharmacy is staffed
by a registered pharmacist.
All drugs sold at MRP price, no additional tax levied.
Resident Doctors
Dr L H Hiranandani Hospital has a staff of qualified and well
trained doctors who provide twenty four hours coverage to meet
your various medical needs. They are a vital link between the
Consultants and auxiliary services. Resident doctors will be glad
to assist you with any medical concerns you may have. They make
periodic rounds to monitor and assess your progress. Resident
doctors follow only the orders given by your consultants
Medical Care Section End
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