Dr L H Hiranandani Hospital : HR Zone

Mumbai, 2nd December 2006
Dr L H Hiranandani Hospital became one of the few multi-speciality hospitals in Mumbai to receive ISO 9001:2000 on December 02, 2006. The Chairman of Hiranandani hospitals, Padmabhushan Dr L H Hiranandani ( a revered figure in healthcare who has also been honoured as the “Millennium ENT” by SAARC nations) was handed the certificate by Mr Anil Rairikar, Managing Director, TUV India Private Limited in a well attended ceremony.

The certification agency is the reputed German company TUV NORD which is a leading ISO certification body especially in the international healthcare sector and is a notified body for all regulatory compliances in Germany.

The entire audit process was witnessed by Quality Council of India/NABCB, which independently verified the entire audit process.

Hiranandani Hospital at Thane was also simultaneously audited and was successful in getting the ISO 9001:2000 certificate.

Dr Sujit Chatterjee, CEO, Dr L H Hiranandani Hospital.
Dr Akash Rajpal, Manager Medical Services & Management Representative, Dr L H Hiranandani Hospital.
Chairman of Hiranandani hospitals, Padmabhushan Dr L H Hiranandani
Mr Anil Rairikar, Managing Director, TUV India Private Limited

"Dr L H Hiranandani hospital becomes the first hospital in West India to receive prestigious NABH accreditation"

Friday, September 14th , 2007 | Mumbai

Click here to view the Certificate......

Dr L H Hiranandani hospital becomes the first hospital in West India to receive prestigious NABH accreditation, awarded for the delivery of highest quality of patient care.

The recently established National Accreditation Board for Hospitals and Healthcare Organizations (NABH) under the aegis of Quality Council Of India has made stringent patient care standards to validate the quality of care through compliance assessments against 500 criteria, critical to the efficient functioning of a healthcare setting. There is a strong emphasis on patient rights & benefits, safety, control & prevention of infections in hospitals, practicing good patient care protocols and better clinical outcome. The standards relate to the local culture and systems, yet at the same time, are benchmarked with the best International standards.

In a NABH accredited hospital, there is a strong focus on the following:

* Patient rights & benefits
* Patient safety
* Control & prevention of infections in hospitals
* Practicing good patient care protocols e.g. special care for vulnerable groups, critically ill patients
* Better and controlled clinical outcome

Dr. Sujit Chatterjee, CEO, Dr L H Hiranandani Hospital, said: "To enable us get the NABH accreditation we reviewed all hospital procedures. Those with an iota of doubt were re-written and appropriate practices put into place. A lot of focused work went into the entire exercise. I am very pleased with the outcome"

Dr Akash Rajpal, Sr Manager Medical Services & the NABH accreditation coordinator said : "The process of preparing for NABH has improved the overall quality of the patient care services. Doctors, nurses and even the housekeeping staff understand the importance of providing the care at best of their abilities and are now more responsive and accountable. Strong emphasis was laid on strengthening policies, procedures and protocols, reviewing performance through patient satisfaction, conducting audits and training the staff including clinicians, nursing, management and outsourced staff. The hospital came through working as a team with a lot of passion for excellence. Hospitals recent certification of ISO 9001:2000 also helped tremendously in putting things in the right direction".

Located at Hiranandani township in Powai, Mumbai, Dr L H Hiranandani Hospital is the leading tertiary care hospital of the city. Dr L H Hiranandani Hospital was commissioned in February 2004 and in just 3 years of its operations the hospital has already established itself as the preferred healthcare destination and has benefited patients from India and abroad through the high end services in Orthopaedics, Cardiology, Obstetrics & Gynaecology and several other specialities.

The hospital has received the prestigious NABH accreditation under the able leadership of the ever inspiring, Padmabhushan, Dr L H Hiranandani, Chairman, Dr L H Hiranandani Hospital.

About NABH & QCI

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up with cooperation of Ministry of Health and Family Welfare, Government of India and the health industry, to establish and operate accreditation programme for healthcare organisations. The board is structured to cater to much desired needs of the consumers and to set benchmarks for progress of health industry. The board while being supported by all stakeholders including industry, consumers, government, has full functional autonomy in its operation.

To consolidate its position, NABH has recently entered into an MoU with the Australian Council on Healthcare Standards (ACHS). Representatives of NABH visited the ACHS headquarters in Sydney, to ink the agreement on July 4, 2006 in the presence of the Consul General of India.

NABH will benefit from the over 30 years of learning of ACHS. It will also help NABH in speedy preparation for recognition by International Society for Quality in Health Care (ISQua) for both its standards and accreditation programme. "The ACHS accreditation programme called ‘Evaluation and Quality Improvement Programme’ (EquIP), will now be available to Indian hospitals wanting an overseas accreditation at an affordable cost,"

Though the country has witnessed an onslaught of international accreditations, they were either found to be expensive or not tailored for the Indian healthcare industry. Thus was born the need for a national accreditation system. This is when the Quality Council of India (QCI), an autonomous body set up by the Government of India, announced the National Accreditation Board for Hospitals and Healthcare Providers (NABH), a not-for-profit initiative.

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